Call Centers
Traditionally call centers have been the core clients of Lexatel. We offer a portfolio of innovative services which either did not exist in the past or were only available at astronomical prices.
We harnessed innovative technologies, listened to our clients and developed new niche applications, which are not obvious, but extract and deliver obvious value.
Real Time Ranking
This is what we call our live screens for outbound call centers -- they help boost productivity and give instant visibility on business performance. Indispensable for those who manage by objectives. Learn more
Call Recording
This is an application that addresses a number of needs at modern call centers: compliance, quality monitoring, training and coaching, regulatory requirements, etc. We developed natural language algorithms to help you navigate the long lists and listen to recordings anywhere in the world. Learn more
Daily Reports
Daily reports provide key statistics and KPIs in condensed format to call center managers. Each morning you receive the latest information about how your floor performed in the last 24 hours. Learn more