Call Recording
Call recording is a transparent service, which ensures that all calls that pass through your phone system (incoming, outgoing, forwards, conferences) will be recorded in the form of compressed digital audio files and stored securely for a period of time, during which you can access them when needed.
Feature Overview
How it works? All recordings are saved immediately after every call on a location of your choice. In this way downloading the files is quick and secure. To access the list of calls you simply log into your account of the client resource center on Lexatel’s website.
Searching. For a professional call center it would be normal to have thousands of calls during a day. With a possibility to record up to 2 years of calls finding the right call is a challenge. That is why Lexatel has developed a flexible search interface where you can filter all recordings using natural language phrases that are most convenient for you, such as "last 3 days", "1 March", "begins with 0044", etc.
Playback. Every audio file you download will be in OGG format. This format is the same as MP3 however is free to use for compression. To reproduce an OGG file you can use the popular audio player Winamp (free to download from www.winamp.com).
Security. The information contained in the recordings may be critically important or confidential, therefore some of the security measures we have implemented include:
- password protected access
- download within your office network or via VPN.
- time-limited token validity of hyperlinks
- secure protocol connection
In special circumstances we will configure the system to record onto an external device (such as USB hard-disk) which can be extracted immediately if necessary.
Business Benefits
Depending on the business model business benefits will vary. The most common include:
- Improved staff productivity via training.
- Adjusting work culture by sharing best practices.
- Decreased costs in irrelevant use of phone.
- Shorter time to close sales.
- Decrease costs for combatting fraud.
Ideal for
All types of call centers and/or busineessess with need for
- legal compliance
- training of sales / client support agents
- fraud detection
- for analysis of overall business performance
Product Literature and Downloads
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