We only work with outbound call centres and they are usually in the financial sector. This niche is extremely demanding regarding voice quality, therefore we only buy and supply the highest quality voice minutes we can find. We are markedly different to the vast majority of providers as we don't run least-cost-routing software, which searches out the cheapest route.
This gives our customers the following benefits:-
- Increased number of connections (ASR - http://en.wikipedia.org/wiki/Answer/seizure_ratio). This means you get through to more customers, which means more conversations with your clients and a better use of your employees time.
- Reduction in dropped calls to almost nothing
- Clearer call quality (we send out the calls at ISDN quality with not compression - other compress down to under 15% of the original size meaning they can send more traffic, but the call quality suffers.)